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FAQ

Do you have ADA accessible areas?
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Yes. While our venue is standing room only, we do have an ADA section for qualified patrons. We also have ADA ramp access into the building and ADA restrooms. We suggest you get to the venue early for best viewing options in the ADA area. The ADA area doesn’t fill up often, but depending on the show, it might. If you’re able, arrive ten minutes before doors and speak to our staff and we will do our best to get you into the building as soon as doors open. Please note that each ADA guest is allowed one extra guest into the ADA area.

Where is the Observatory located? How do I get there?
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The Observatory and Constellation Room are located at 3503 South Harbor Blvd in Santa Ana, CA 92704. We are one mile north of Interstate 405, at the intersection of West Lake Center Drive and South Harbor Blvd. If you’re coming from the north, exit Harbor Blvd and turn left, then turn right at West Lake Center Drive. If you’re coming from the south, exit Harbor Blvd and turn right, then right again at West Lake Center Drive. You’ll see the venue on the left and signs for parking.

Do you have parking? Where can I park?
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Yes! We do have parking at the Observatory. From West Lake Center Drive you’ll see signs for our parking areas. Parking is $10 per car, so we recommend ridesharing. There are also a few streets within walking distance where you can park, but we recommend you do not parking in any of the surrounding parking lots, as your car will likely be towed.

What public transportation comes to the Observatory?
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There are seven OCTA bus lines that will deliver you very close to the venue. Since they might not be running when the show lets out, there are usually taxis, Ubers, and Lyfts at the venue after shows. For more information on bus lines, please visit http://www.octa.net.

Can I get tickets for the show at the door?
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That depends on how many people buy tickets between the time they go on sale and the time you get to the door. In other words – maybe. If you really wanna see the show, we suggest you buy tickets ahead of time, and we suggest you avoid third-party ticket resellers, especially for sold out shows.

I bought a ticket for a show at The Observatory but won’t be able to make it. I have a really, really great excuse. How can I get a refund?
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Unless an act cancels or show time changes two hours or more, all sales are final. This is clearly outlined on TicketWeb as well.
What are the set times for tonight’s event? How late does the show go?
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Typically we don’t receive the show’s set times until around 5pm the day of the show. We urge patrons to show up around door time of the event to get the most out of their ticket purchase. Some shows end before 11pm and some end after 130am. However, the show must end before 2am.

What are the box office hours?
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Is there a fee if I purchase tickets through the box office?
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When does the show start? What time will it end?
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Start times are listed on the website for each show. As a general rule, though, shows start one hour after doors. Set times for each act and headliner change with each lineup. Keep in mind that the “show start time” may mean the headliner, one opening act, or several opening acts. The headliner determines the shows

Do you have food? Do you have drinks?
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Yes, we have a delicious new food menu. We have a full selection of beer, wine, and liquor for your enjoyment.

Does the Observatory have seating?
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A: Yes. We have a limited amount of seating on the ground floor that is available on a first-come-first-served basis, and which is subject to standing room guests possibly blocking views. These are at the back of the room, about 65-70 feet from the front of the stage. If you’d like a reserved table, we offer VIP table service with bottle service, cocktails, and food for all shows at The Observatory. For more information on VIP services, please click here or contact Nolan at (714) 624-7720. We do not offer table service in the Constellation Room.

Does the Constellation Room have seating?
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The Constellation Room is a one-level, intimate venue with no permanent seating.
How old do you have to be to enter The Observatory and The Constellation Room?
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Shows at the Observatory and Constellation Room are all ages, unless otherwise noted. These shows are clearly marked on our website and on TicketWeb.

Do children need a ticket?
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All guests ages 3 and older need a ticket.

I lost my ID, but still want to drink. Is this OK? I’m way older than 21.
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Can I bring a camera?
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Cameras on phones and point-and-shoot cameras are allowed in the venue. Video cameras, SLR cameras, D-SLR cameras, or any cameras with interchangeable lenses are not allowed. If you are interested in shooting with a professional camera, please get permission from the artist’s management. We are unable to help secure photo passes or facilitate contact with artist management.

Is there a place where I can smoke?
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Yes, there are two smoking patios where you can smoke.

What is your dress code?
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We do not have a dress code, but you must have a top, bottoms, and shoes to enter the venue.

Do you have a coat check / bag check / skate check / item check?
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No, we currently do not offer this service.

Do you have a lost and found?
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Lost and found is held in the box office. We hold items for at least two weeks before they are donated to charity, and we always contact owners of lost I.D.s and phones whenever possible. Please email lostandfound@observatoryoc.com to see if we have your lost items.

I bought tickets to an event, and I selected print at home tickets, but my printer broke, what can I do?
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All TicketFast tickets can be downloaded onto your smartphone and scanned for entry. They may also be printed at the box office if all else fails.

What if the show I want to attend sells out?
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Sometimes tickets become available closer to the day of show, please reach out to the box office for more information by emailing info@observatoryoc.com or calling 714-957-0600.

I lost my ID. Can I still get in the venue?
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To consume alcohol at The Observatory, we’ll need to see some form of valid, non-expired U.S. government ID. If you don’t have your state ID or Driver’s License, a passport is the best U.S. ID, so bring that. If you don’t have a passport, the only other IDs that will work are your birth certificate or a temporary ID from the DMV, and for these we’ll have to see some other form of ID that has your photo.

Please note that The Observatory has a very strict underage drinking policy that follows state law, and if you do not have acceptable ID that states your age at 21 or older, you will be considered the same as a minor and will not be able to purchase, consume or possess alcohol in the venue. We are very strict about this rule and all violators will be removed from the building without any additional chances or warnings and will not be eligible for a refund.

Do you have a mailing list?
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Yes, you can sign up for our mailing list here.

How can I get my band/act on a bill at The Observatory?
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Please contact Booking@ObservatoryOC.com.

Do you allow crowd surfing or stage diving?
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No, crowd surfing and stage diving is prohibited. Any patron partaking in the act will be ejected from the venue.
What if my question isn’t asked frequently enough to be listed here?
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Please call the box office at 714-957-0600 or email info@observatoryoc.com and we’ll be happy to help you.