Instagram
Never Miss an Event!
Sign Up for Our Newsletter

FAQ

COVID-19 INFORMATION
+

We’re committed to doing everything we can to ensure we can continue bringing amazing live concerts to fans. Prior to entry into The Observatory, ALL shows will require attendees to provide proof of a negative COVID-19 test result within 72 hours of the event OR full COVID-19 vaccination (at least two weeks after final dose). Proof must be a PRINTED copy of a negative test result or vaccination, or the original vaccination card.

Note: requirements and venue protocols, such as testing and vaccination are subject to change, so be sure to check back closer to your event date for the latest information.

FAQ

What kind of COVID-19 test is considered a diagnostic test?

A PCR or antigen COVID-19 test will be accepted - please be sure to bring printed proof of your negative test result, dated and time-stamped.

To find a testing site near you, click here.

Will at home COVID-19 tests be accepted?

At-home covid test results will only be accepted if there is a link to results you can print from a medical platform.

I have received my first COVID-19 vaccination dose, will my first dose vaccination card be accepted at entry?

Proof of full vaccination requires the last vaccination dose to be administered at least two weeks prior to the event date. If your dose is from a vaccine series that requires two doses, full vaccination status requirement would be met only 14 days after the second dose. For those guests who have only received the first of two doses, proof of a negative COVID-19 diagnostic test will be required, and taken within 72 hours prior to the event date.

How soon to the event date should I take a COVID-19 diagnostic test?

For events that require proof of a negative COVID-19 diagnostic test, most events are requiring the test to be taken within 72 hours prior to the event date. Check the event details page for Health Check requirements for your specific event.

A member of our group is under 12 years of age and is ineligible for vaccination, can he/she still attend an event requiring vaccination?

When an event requires proof of a negative COVID-19 test or proof of vaccination, any unvaccinated fans under 12 years of age will be required to provide printed proof of a negative COVID-19 diagnostic test taken within 72 hours prior to entering the venue.

I am ineligible for vaccination due to underlying health conditions, am I still able to attend my event?

When an event requires proof of a negative COVID-19 test or proof of vaccination, unvaccinated fans with a valid medical restriction will be required to provide printed proof of a negative COVID-19 diagnostic test prior to entering the venue.

Will I have to wear a mask?

The CDC strongly recommends that all fans who are not fully vaccinated continue to wear face coverings unless they are actively eating, drinking or are otherwise exempt from having to wear a face covering.

Fully vaccinated individuals are not required to wear a face covering.

What is your bag policy?
+

To reduce staff contact with guest belongings, note our new bag policy:    

  • Clear plastic, vinyl or PVC bags (maximum size: 12"x6"x12")
  • Small clutch bags approximately the size of a hand (maximum size: 4.5"x6.5", does not need to be clear) 
Do I have to wear a mask?
+

The CDC strongly recommends that all fans who are not fully vaccinated continue to wear face coverings unless they are actively eating, drinking or are otherwise exempt from having to wear a face covering.

Fully vaccinated individuals are not required to wear a face covering.

Do you have ADA accessible areas?
+

Yes. While our venue is standing room only, we do have an ADA section for qualified patrons. We also have ADA ramp access into the building and ADA restrooms. We suggest you get to the venue early for best viewing options in the ADA area. The ADA area doesn’t fill up often, but depending on the show, it might. If you’re able, arrive ten minutes before doors and speak to our staff and we will do our best to get you into the building as soon as doors open. Please note that each ADA guest is allowed one extra guest into the ADA area.

Where is the Observatory located? How do I get there?
+

The Observatory and Constellation Room are located at 3503 South Harbor Blvd in Santa Ana, CA 92704. We are one mile north of Interstate 405, at the intersection of West Lake Center Drive and South Harbor Blvd. If you’re coming from the north, exit Harbor Blvd and turn left, then turn right at West Lake Center Drive. If you’re coming from the south, exit Harbor Blvd and turn right, then right again at West Lake Center Drive. You’ll see the venue on the left and signs for parking.

Do you have parking? Where can I park?
+

Yes! We do have parking at the Observatory. From West Lake Center Drive you’ll see signs for our parking areas. Parking is $10 per car, so we recommend ridesharing. There are also a few streets within walking distance where you can park, but we recommend you do not parking in any of the surrounding parking lots, as your car will likely be towed.

What public transportation comes to the Observatory?
+

There are seven OCTA bus lines that will deliver you very close to the venue. Since they might not be running when the show lets out, there are usually taxis, Ubers, and Lyfts at the venue after shows. For more information on bus lines, please visit http://www.octa.net.

Can I get tickets for the show at the door?
+

That depends on how many people buy tickets between the time they go on sale and the time you get to the door. In other words – maybe. If you really wanna see the show, we suggest you buy tickets ahead of time, and we suggest you avoid third-party ticket resellers, especially for sold out shows.

What are the set times for tonight’s event? How late does the show go?
+

Typically we don’t receive the show’s set times until around 5pm the day of the show. We urge patrons to show up around door time of the event to get the most out of their ticket purchase. Some shows end before 11pm and some end after 130am. However, the show must end before 2am.

What are the box office hours?
+

The box office will be open on day-of-show only. If you’re looking to purchase tickets, we ask you to visit us at www.livenation.com.

If you’re looking to obtain a refund for a show that was either canceled or rescheduled, visit www.livenation.com/refund for more information. We look forward to seeing you at one of our upcoming shows!

If you purchased tickets at the box office, please email us at info@observatoryoc.com.

When does the show start? What time will it end?
+

Start times are listed on the website for each show. As a general rule, though, shows start one hour after doors. Set times for each act and headliner change with each lineup. Keep in mind that the “show start time” may mean the headliner, one opening act, or several opening acts.

Does the Observatory have seating?
+

For unrivaled hospitality and the ultimate experience at our events please email info@observatoryoc.com

Do you have food? Do you have drinks?
+

Yes, we have a delicious new food menu. We have a full selection of beer, wine, and liquor for your enjoyment.

How old do you have to be to enter The Observatory and The Constellation Room?
+

Shows at the Observatory and Constellation Room are all ages, unless otherwise noted. Age restrictions will be listed on our website and ticketing page.

Does the Constellation Room have seating?
+
The Constellation Room is a one-level, intimate venue with no permanent seating.
Do children need a ticket?
+

All guests ages 3 and older need a ticket.

Can I bring a camera?
+

Cameras on phones and point-and-shoot cameras are allowed in the venue. Video cameras, SLR cameras, D-SLR cameras, or any cameras with interchangeable lenses are not allowed. If you are interested in shooting with a professional camera, please get permission from the artist’s management. We are unable to help secure photo passes or facilitate contact with artist management.

Is there a place where I can smoke?
+

Yes, there are two smoking patios where you can smoke.

What is your dress code?
+

We do not have a dress code, but you must have a top, bottoms, and shoes to enter the venue.

I bought tickets to an event, and I selected print at home tickets, but my printer broke, what can I do?
+

All tickets can be downloaded onto your smartphone and scanned for entry. They may also be printed at the box office if all else fails.

Do you have a coat check / bag check / skate check / item check?
+

No, we currently do not offer this service.

Do you have a lost and found?
+

Lost and found is held in the box office. We hold items for at least two weeks before they are donated to charity, and we always contact owners of lost I.D.s and phones whenever possible. Please email lostandfound@observatoryoc.com to see if we have your lost items.

What if the show I want to attend sells out?
+

Sometimes tickets become available closer to the day of show, please reach out to the box office for more information by emailing info@observatoryoc.com or calling 714-957-0600.

What if my question isn’t asked frequently enough to be listed here?
+

Please email us at info@observatoryoc.com and we’ll be happy to help you.

I lost my ID. Can I still get in the venue?
+

To consume alcohol at The Observatory, we’ll need to see some form of valid, non-expired U.S. government ID. If you don’t have your state ID or Driver’s License, a passport is the best U.S. ID, so bring that. If you don’t have a passport, the only other IDs that will work are your birth certificate or a temporary ID from the DMV, and for these we’ll have to see some other form of ID that has your photo.

Please note that The Observatory has a very strict underage drinking policy that follows state law, and if you do not have acceptable ID that states your age at 21 or older, you will be considered the same as a minor and will not be able to purchase, consume or possess alcohol in the venue. We are very strict about this rule and all violators will be removed from the building without any additional chances or warnings and will not be eligible for a refund.

How can I get my band/act on a bill at The Observatory?
+

Please contact Booking@ObservatoryOC.com.

Do you allow crowd surfing or stage diving?
+
No, crowd surfing and stage diving is prohibited. Any patron partaking in the act will be ejected from the venue.